I know what you’re thinking… another blog about user training. It really is that important for us to keep bringing it up! The most significant cyber risk to your business is the lack of awareness the workforce has about cyber attacks. With an ever-increasing, more complicated threat landscape, ongoing user awareness is a crucial component of a secure business. 

Simulated Attacks 

Simulated phishing attacks can work to educate your staff on how to spot a fake email. There are a number of solutions on the market now that will simulate a phishing attack on a group of users within your organization. These simulated attacks can be planned in advance and play upon some of the most common security weakness that can easily fool someone into clicking the link in an email. 

Ongoing simulated attacks can be managed within the software and help build up a picture of where the risk might be in your business. 

Risk Scoring 

As part of the simulation, risk can be calculated against all individuals. If they open and then click on a simulated email, the system can keep score and track who is more likely to open future emails from unknown sources. As these simulations give you solid feedback on how your staff performs, it allows you to pinpoint areas where further training is needed. This is much more effective than just sending out communications and hoping people read them. 

This performance-based training is ultimately more cost effective, because those receiving the training are more likely to retain the information. While these solutions cost more, they are more effective resulting in a higher return on the investment.

Continual Training 

With a risk score identified for all users in the organization, it’s simply a case of applying the correct level of users training and testing to help educate those with a high-risk score. Let’s be honest, some people are just more trusting than others.

Those that would use email to defraud your workforce will use many tactics. Methods are as simple as just blasting a million messages out hoping that 0.1% of people fall into the trap. Others are as complex as performing reconnaissance on social media and using that information to target people with spear phishing attacks. At any level of sophistication, arming your people with the ability to recognize fraud is the first step toward protecting your organization.

Final thoughts 

Both the risk scoring and training should be an ongoing program in your workplace. The types of email phishing that get through many of the safety nets are always changing, and having a workforce that is both aware of the threat and how to identify potential new scams is an investment worth paying for to help secure your business technology systems. Combining effective training with strong defenses such as EDR and Zero Trust policies are the best way to prevent your organization from becoming the next victim of cyber crime.



If you would like further information on how we can help implement such a program in your business, please do not hesitate to get in touch with us.

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